Privacy Policy

Introduction

Regulars Limited (“us”, “we”, or “our”) operates the Regulars platform and fitness management services (“Service”). This Privacy Policy applies to all users, including gym owners, studio operators, health coaches, fitness professionals, and their clients and members.

We comply with the Privacy Act 2020, Privacy Principles, and related privacy laws. Personal information is handled according to New Zealand regulations.

By using our Service, you agree to the collection and use of information in accordance with this policy.

Operation of our Privacy Policy

Personal information will be requested from you when you register for the Service. By registering, you will be deemed to have read and accepted the terms of this Privacy Policy. Your personal information will only be used in accordance with this policy.

How Personal Information is Collected

Account Information

When registering, we collect your name, email address, phone number, business name, billing address, and payment information.

Client and Member Data

If you are a gym, coach, or fitness professional using the Service to manage clients, you may enter client information including names, contact details, fitness goals, training history, nutrition data, progress photos, and health information. You are responsible for obtaining appropriate consent from your clients before entering their data.

Health and Fitness Information

When using our fitness and nutrition services, we collect information about health, fitness goals, training history, nutrition data, and related health information. This is used to customise our service and provide personalised recommendations.

This personal information will only be accessible by authorised personnel, including the assigned fitness professional, coach, or gym staff member responsible for your program.

Information from Third-Party Services

If you connect your account to external platforms (social media, fitness tracking apps, or other third-party services), we may receive information linked to your account on that platform. You can stop sharing this information by removing our access through that platform's settings.

Information Collected Automatically

• Usage Data: How you interact with our Service, including pages visited, features used, and time spent
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies: See our Cookies Policy for details

How Personal Information is Used

We use information for the following purposes:

• Enable access to and use of the Service
• Operate, protect, improve, and optimise the Service
• Deliver personalised fitness and nutrition content based on goals and preferences
• Enable communication between fitness professionals and their clients
• Process payments and manage subscriptions
• Provide customer support and respond to enquiries
• Send marketing and promotional messages (with opt-out option)
• Conduct analysis in aggregate form (with identifiable characteristics removed)
• Comply with legal obligations
• Detect, prevent, and address technical issues and security threats

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including payment processors, cloud hosting providers, analytics services, and communication platforms. These providers are contractually obligated to protect your information.

Coach-Client Relationship

When a client is managed by a gym, coach, or trainer through the platform, relevant health, fitness, and nutrition data is shared with that professional to deliver their services. Clients are informed of this data sharing during account setup.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users.

Aggregated Information

We may share aggregated, anonymised information with third parties. This information does not contain any personally identifiable data.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

The security of your personal information is important to us. We implement industry-standard security measures including encryption of data in transit and at rest, access controls, regular security audits, and secure infrastructure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Users must not share login credentials with others.

Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your subscription, we will retain your data for a reasonable period (typically 90 days) to allow for account recovery, after which it will be deleted or anonymised in accordance with applicable law.

Third-Party Social Plugins

We may use social plugins provided by third-party companies. If you use these features, you will share information about your current activity on the Service with that third party. These plugins are subject to the respective third party's privacy policies.

Links to Other Websites

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We advise you to review the privacy policy of every website you visit.

Access and Correction

You can request access to the personal information we hold about you or request corrections by contacting us at support@regulars.fit. We will respond within 30 days.

Depending on your location, you may also have rights to:

• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to Our Privacy Policy

We reserve the right to modify this policy from time to time. We will notify you of material changes by posting the updated policy on this page. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy, please contact us: