Terms and Conditions

Overview

Regulars Limited (“Regulars”, “we”, “us”, “our”) provides a software platform for gyms, studios, health coaches, and fitness professionals to manage their business, deliver nutrition and training programs, and communicate with their clients (collectively, the “Service”).

These Terms of Use govern your access to and use of the Service. By registering for or using the Service, you agree to be bound by these Terms. We reserve the right to modify these Terms at any time; modifications become effective immediately upon posting. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

If you are using the Service on behalf of a gym, studio, or business, you represent that you have the authority to bind that organisation to these Terms.

Eligibility

Business account holders (gym owners, coaches, trainers) must be at least 18 years old and have the legal capacity to enter into binding contracts.

End-user clients and members must be at least 16 years old. Those under 16 require explicit parental or guardian consent. Regulars and its team reserve the right to deny service to any individual.

Description of Service

Regulars provides a comprehensive platform designed for fitness and wellness businesses. The Service includes, but is not limited to:

• Client management and communication
• Nutrition planning, meal plan creation, and dietary tracking
• Training program design and delivery
• Scheduling, bookings, and group class management
• Habit tracking and goal setting for clients
• Progress tracking, check-ins, and reporting
• Payment processing and subscription billing
• Branded client-facing app experience

Subscription Service Features

When you sign up for a subscription, you receive access to platform features and may be entitled to support and interactions with our team. Regulars aims to connect you with resources best suited to your business needs and goals based on the information you provide.

Account Registration

Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

User Accounts

Accounts are limited to one per user. Suspended accounts cannot be recreated unless authorised in writing by the Regulars team.

Business Users and Client Data

If you use Regulars to manage clients (as a gym, coach, or trainer), you acknowledge and agree that:

• You are responsible for obtaining appropriate consent from your clients before entering their personal data, health information, or fitness data into the Service
• You will comply with all applicable data protection laws regarding client data you process through the Service
• You will not use client data obtained through the Service for any purpose other than providing your professional services
• Client nutrition plans, training programs, and other content created through the Service are for the intended client only and must not be redistributed, shared, or sold
• You are responsible for informing your clients about how their data is used within the platform

Prohibited Activities

As a user you agree you will not:

• Allow other persons to access the Service using your account
• Attempt to access another person's account
• Use another's credentials without written authorisation
• Reproduce, redistribute, or resell content without express written permission
• Access non-public areas or technical systems
• Probe, scan, or test system vulnerabilities
• Circumvent any technological security measures
• Interfere with access or transmit malicious files
• Send unsolicited advertising, spam, or chain letters
• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with Regulars or build a similar service

Subscription Plans and Pricing

Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our pricing page. We reserve the right to modify plans and pricing at any time, with 30 days' notice to existing customers.

Billing and Payment

• Subscriptions are billed monthly in advance
• Payment is due on the billing date specified in your account
• You must provide valid payment information and authorise us to charge your payment method
• All fees are non-refundable except as required by law
• If payment fails, we may suspend or terminate your access to the Service
• Prices are exclusive of applicable taxes, which you are responsible for paying

Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. Non-cancellation affirms authorisation to charge. One month's notice is required for cancellation of business subscriptions; failure to provide notice results in continued charges.

Cancellation and Termination

By You

You may cancel your subscription at any time through your account settings or by contacting support@regulars.fit. Cancellation takes effect at the end of your current billing period. No partial refunds are provided mid-cycle unless Regulars materially breaches these Terms or a refund is legally required.

By Regulars

We may suspend or terminate your account immediately for violation of these Terms, failure to pay fees, or fraudulent or illegal activity. We may also terminate with 90 days' notice for any reason.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. You may export your data for 30 days following termination. After this period, we may delete your data in accordance with our retention policies and applicable law. You are responsible for exporting any data you wish to retain.

Intellectual Property

Our Rights

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Regulars or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content, data, and information you upload, create, or store in the Service (“Your Content”). By using the Service, you grant us a worldwide, non-exclusive, royalty-free licence to use, store, and process Your Content solely to provide and improve the Service.

Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation or compensation to you.

Health and Fitness Disclaimer

The Service provides tools for fitness professionals to deliver nutrition and training programs to their clients. Content created and delivered through the Service, including meal plans, training programs, and dietary recommendations, is the responsibility of the professional creating it.

Regulars does not provide medical advice, diagnosis, or treatment. The Service is not a substitute for professional medical advice. Users and their clients should consult qualified healthcare providers before making changes to diet or exercise routines, particularly where allergies, medical conditions, or injuries are concerned.

Nutritional information and dietary data provided through the Service are for guidance only. Regulars does not guarantee the accuracy of nutritional calculations and accepts no liability for adverse reactions resulting from reliance on this information.

Service Availability

Regulars strives to maintain continuous availability of the Service but does not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice of material changes where practicable.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGULARS, ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you have paid to Regulars in the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Regulars and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, Your Content, your violation of these Terms, or your infringement of any third-party rights. For business users, this includes claims arising from your management of client data through the Service.

Privacy and Data

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Service, you consent to the collection and use of your data as outlined in the Privacy Policy.

Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes arising out of or in connection with these Terms or the Service.

Contact

If you have any questions about these Terms, please contact us: